Frequently Asked Questions


Frequently Asked Questions


Here you can find answers to questions frequently asked. From delivery to design, products to packaging, our FAQs below should help you. We hope this gives you the answers you need, but if you can't find what you are looking for,  Just Ask Us.

What file formats do you prefer?

We accept PDF files and Adobe Creative Suite 6.0 or older (includes InDesign, Photoshop, Illustrator). We also accept Microsoft Office and Publisher documents but please create a "press ready" PDF file to supply with your docs. Microsoft documents will change fonts and readjust layouts when opened on other computers.


For Indesign documents please package your files, fonts, images, etc. Make sure to include 3mm bleed.


Sometimes we are able to edit PDF files but it's not always successful, so please ensure your document is correct before supplying.


Your final file size may be quite large. If your file is over 4MB it may be too big to email, zip your files and send them via internet transfer ( is a free service for up to 100MB) or pop them on a usb drive to deliver.

Why can’t I use the image from my website for printing?
What is the standard Business Card size? Envelope? Postcard?
What do I do if my artwork is too big to email?
How much does delivery cost?
Why does my printing look different to the image on my screen?